Order Status
To check the status of your order, please log into your account here.
If you have not registered for an account, you can do so here using the email address associated with your most recent order.
Can I cancel my order?
If your order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.
To cancel your order, follow the below steps:
First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
Within the Order History section, find the corresponding order number and select “View or Manage.”
Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is unavailable, please contact our Client Services team for further support.
Then select “Confirm Cancelation” to submit the cancelation.
If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.
Please note that if your order is outside of the cancelation window, the standard shipping and return policy will apply. U.S. customers can begin their return process here. International customers can begin the return process here.
Can I change or modify my order?
If your order is processing, you can change the shipping destination before it ships.
To change your shipping address, follow the below steps:
First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
Within the Order History section, find the corresponding order number and select “View or Manage.”
Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
Enter your new address details and select "Confirm Updated Address."
Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.
At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancelation guide above.
What should I do if I haven't received an order confirmation?
If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Services.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal. During a high volume release certain payment methods may be unavailable for security reasons.
My payment won’t process. What should I do?
If you have payment issues during checkout, we suggest contacting your bank or card issuer for assistance.
Shipping
Where do you ship? (Fill in answer here)
Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.
Our standard order processing time is up to seven business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.
Exceptions to this timeframe may include:
- Made-to-order products, including jewelry. These products are made specifically for the customer after an order is placed. Estimated delivery timelines are indicated on the respective product page.
- Products with extended delivery timelines. Estimated delivery timeframe will be indicated on the respective product page, during checkout, and in the order confirmation email.
Domestic Shipping Policy:
All domestic orders will deliver via UPS ground within 5-7 business day. Free shipping is applicable in the contiguous United States for orders exceeding $250 USD.
International Shipping Policy:
All international orders will deliver via DHL Express within 4-6 business days. Free shipping is eligible based on total spend and location.
Customers now have the option to pre-pay for potential duties and taxes during checkout. Please note that import duties and taxes vary by country. If Duties and Taxes were not paid when you placed your order, either because you elected so or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and the Brand will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including the Brand), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.
What if my order is lost?
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.
What if my order has been returned to the sender?
If your package has been returned to our warehouse, please contact us for further assistance.
Returns
orange society aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.
Domestic Return Policy:
U.S. customers can begin the return process here.
- In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.
- Once the return form is submitted, a prepaid UPS return label will be generated.
- Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid UPS return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
- We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items.
- Exchange items are not reserved until your return package is scanned by UPS. We advise shipping your return package promptly in order to reserve your items. We are not responsible for any loss or damage during return shipment.
International Return Policy:
International customers can start the return process here.
- In the Returns Portal, please enter your order ID, the unique 14-character identifier starting with GE, followed by the email used to complete this order.
- Once the return form is submitted, a prepaid DHL return label will be generated.
- Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid DHL return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
- We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for international orders.
- We are not responsible for any loss or damage during return shipment. If you decide to place a new order, the cost of shipping will not be included and will have to be paid again.
Please note:
- Items purchased during seasonal sales cannot be returned or exchanged.
- Items marked as Final Sale cannot be returned or exchanged.
- Items purchased online are not returnable in-store.
- In-store purchases are only refundable in-store.
- Customers will not be refunded for initial shipping costs.
- Store credit for the webshop will be given for the retail price of item(s) purchased.
If you received an incorrect or damaged item, please reach out to Client Services.
When can I expect my return to be processed?
Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.
Are item(s) reserved once I request my exchange?
Exchange items are not reserved until your return package is scanned by the courier. We advise shipping your return package promptly in order to reserve your exchange item(s). Once your return package is scanned, your exchange order will be processed and dispatched following our standard shipping timeframe.
Products
Disclaimer about Product Representation: Indicate that while you strive for accuracy, colors and details shown in product photos may not be exactly as they appear in real life due to factors like monitor calibration.
Product Care:
To find the care instructions for a product check the item description tab. For questions about a specific product please contact Client Services.
Repair Services:
If you are experiencing issues with your product please contact us and provide detailed images of the issue at hand.
Will sold out items be restocked?
All restocks are available on a first come first serve basis. Please note product restocks are not guaranteed and are dependent on product availability.
To receive a notification for a restock please visit the product page and clicking the color-way, product, and size that you're interested in. Then select the "Notify Me" button to receive an email if the item does restock.
Can I check product availability in the shop?
Please contact us with the specific product, color-way and size to check in-store inventory. Due to system limitations, we are unable to hold inventory. All products in-store and online are sold on a first come, first serve basis; as such, inventory is not guaranteed.